Refund Policy

Last updated: September 24, 2026

1. Overview

At Kuarst, we want you to be completely satisfied with your premium subscription. This Refund Policy outlines the terms and conditions for refunds of subscription fees.

2. Subscription Refunds

2.1 Monthly Subscriptions

If you cancel your monthly subscription within 14 days of the initial purchase, you are eligible for a full refund. After 14 days, refunds are provided on a prorated basis for the remaining unused portion of your current billing period.

2.2 Yearly Subscriptions

If you cancel your yearly subscription within 30 days of the initial purchase, you are eligible for a full refund. After 30 days, refunds are provided on a prorated basis for the remaining unused portion of your subscription period.

2.3 Refund Processing

Refunds will be processed to the original payment method within 5-10 business days. The exact time may vary depending on your payment provider.

3. Eligibility for Refunds

To be eligible for a refund, you must:

  • Submit your refund request within the applicable time period
  • Provide a valid reason for the refund request
  • Not have violated our Terms of Service
  • Not have received a refund for the same subscription previously

4. Non-Refundable Items

The following are not eligible for refunds:

  • Subscriptions that have been active for more than the refund period
  • Subscriptions canceled due to Terms of Service violations
  • Partial refunds for features used during the subscription period
  • Refunds requested after the subscription has expired

5. How to Request a Refund

To request a refund, please:

  1. Contact our support team through the contact form or email
  2. Provide your account email address and subscription details
  3. Explain the reason for your refund request
  4. Include any relevant transaction information

We will review your request and respond within 3-5 business days.

6. Chargebacks

If you initiate a chargeback or dispute with your payment provider, we reserve the right to:

  • Immediately suspend or terminate your account
  • Dispute the chargeback with your payment provider
  • Provide evidence of service delivery and subscription terms

We encourage you to contact us directly to resolve any issues before initiating a chargeback.

7. Subscription Cancellation

You can cancel your subscription at any time from your Dashboard or Premium page. Cancellation will take effect at the end of your current billing period. You will continue to have access to premium features until the subscription expires.

Canceling your subscription does not automatically entitle you to a refund. Refund eligibility is determined by the terms outlined in this policy.

8. Special Circumstances

We understand that special circumstances may arise. In cases of:

  • Technical issues preventing service access
  • Billing errors or duplicate charges
  • Service outages or extended downtime

We will work with you to find an appropriate solution, which may include a refund, service credit, or account extension.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page. Your continued use of the Service after such changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Refund Policy or need to request a refund, please contact us through our support channels or visit our Contact page.